Frequently Asked Questions
What kind of billing information will I receive?
You will receive a bill or receipt directly from our office, and a separate statement after your insurance has processed your claim. This may include your copay, deductible, or coinsurance details.
How long does insurance take to process a claim?
Insurance companies typically take 45–60 days to fully process claims. This timeline may vary depending on your plan.
My insurance says they paid, but I don’t understand the breakdown. Can you explain it?
We can share the Explanation of Benefits (EOB) we receive from your insurer. However, for detailed questions about how your insurance calculated coverage or payments, please contact your insurance provider directly, as they control that process.
Do you accept cash or self-pay clients?
Yes. RETRAC Enterprises Inc accepts private pay and offers superbills for clients who wish to request out-of-network reimbursement from their insurance company.
What insurance plans do you accept?
RETRAC Enterprises Inc currently accepts the following insurance providers:
- Medicaid/Medicare
- United Healthcare/Optum
- I-Care
- AETNA
- Molina/MyChoice
- WPS
- Children’s Community Health Plan
- Quartz
- Self-Pay
For insurance questions, feel free to call: (414) 433-0780
How do I schedule an appointment?
You can schedule by:
Calling: (414) 433-0780
Or by clicking the “Book Online” button on this website
RETRAC is an outpatient mental health clinic and does not provide 24/7 emergency, mobile crisis, or
emergency psychiatric response services.
If you or someone else is in immediate danger, call 911 or go to the nearest emergency department.
For mental health or substance-use crisis support, call or text 988. Milwaukee County residents may also call the Milwaukee County 24-Hour Crisis Line at (414) 257-7222.
Current RETRAC patients with non-emergency concerns may contact the clinic during posted business hours.